The hoodie is adorable and well-made! 5 stars. Customer service, though... two stars.
Ordered December 5th for a picky teen. Realized on December 19th it still hadn't gotten here, so because they have no phone number, sent a screenshot of my order in email with the subject line 'WHERE IS MY ORDER?' Shipped the next day. No apology email, no attempt to reach out and explain, nothing.
And it didn't get here until AFTER Christmas.
Don't order on a deadline and track it from day one. Good product, though.